When complaining about a company’s customer service, sometimes it pays to go right to the top.

That’s what happened yesterday when John Chute, supposedly an analyst with John Chute Inc., jumped on a quarterly earnings conference call from Greyhound bus owner Laidlaw International, the $2.8 billion conglomerate that owns Greyhound bus.

During a question-and-answer session, Chute asked Laidlaw chief Kevin Benson why the company didn’t have a baggage locator service open on the weekends so people can find their lost luggage. A Greyhound spokesman said Chute was able to retrieve his luggage.

Zachery Kouwe