Dear John: Capital One credit card company is trying to bill me for a trip I never took. 

Sometime in January or February 2018, I booked a round trip on Amtrak from Sanford, Florida, for June 2018, coming back on Sept. 21.  

I was told Amtrak would not bill me until sometime in June. 

In late April, my wife, who was very ill at the time, took a turn for the worse and went into a hospice.  

I immediately called Amtrak to cancel my trip. I booked with Amtrak, so I canceled with Amtrak. 

I was given a cancellation number that I turned over to Capital One.  

It was not acknowledged. 

My wife of 58 years passed away on May 7, a month before we were to start our trip.  

Capital One is still billing me for the trip. Now it is ruining my credit with other credit card companies.  

I went to the attorney general’s office, and Capital One gave it a runaround. The AG’s office told me that the people it spoke to at Capital One don’t know what they are talking about.  

I sent Capital One the cancellation from Amtrak and a copy of my wife’s death certificate.  

Thank you for your help. S.L. 

Dear S.L.: First off, I’m sorry for the loss of your wife.

The people I deal with at Capital One do know what they are doing. And they said this was all a misunderstanding.

They will not only stop billing you for the non-trip, but they will also make things right on your credit report.