Capital One was sued on Wednesday by New York Attorney General Letitia James, who accused the bank of cheating depositors with its flagship “high interest” savings accounts out of millions of dollars in interest.
The lawsuit followed the Consumer Financial Protection Bureau’s decision in late February to drop a similar lawsuit, following a change in that agency’s leadership and President Donald Trump’s return to the White House.
In a complaint filed in Manhattan federal court, James said Capital One promised depositors one of the country’s highest interest rates on their 360 Savings accounts, yet froze their rate at just 0.30% even as interest rates rose nationwide.
Capital One was accused of cheating depositors with its flagship “high interest” savings accounts out of millions of dollars in interest. REUTERSShe said Capital One also kept those depositors in the dark in September 2019 when it launched 360 Performance Savings accounts, whose interest rates peaked at 4.35%.
James said Capital One never told the depositors they could earn more by switching accounts, and even told employees to say nothing unless customers asked.
“Customers opened and maintained 360 Savings accounts based on Capital One’s promises that they would receive ‘one of the nation’s best savings rates,'” the complaint said. “Instead, Capital One took advantage of its customers and hoped that they wouldn’t notice.”
The lawsuit accused McLean, Virginia-based Capital One of violating New York consumer protection laws. It seeks civil fines and restitution to customers.
“We strongly disagree with the attorney general’s claims and will vigorously defend ourselves in court,” Capital One said in a statement.
New York Attorney General Letitia James said Capital One never told 360 Savings depositors they could earn more by switching accounts, and even told employees to say nothing unless customers asked. Getty ImagesCapital One added that 360 Performance Savings “has always been available in just minutes to all new and existing customers without any of the usual industry restrictions.” The account now yields 3.6%.
James said her lawsuit “seeks to ensure that Capital One does not escape accountability” after the CFPB ended its case.
Last month, Capital One settled private nationwide litigation in the Alexandria, Va., federal court over the 360 Savings accounts. Terms have not been disclosed.
Capital One expects to complete its $35.3 billion takeover of Discover Financial Services on May 18.
The case is New York v. Capital One NA et al, U.S. District Court, Southern District of New York, No. 25-04037.
