Might not be the best day to bring this up. Especially if you’re reading this while snowed-in at Terminal 5. But just sit back, order up another one of those yard-high beers at New York Sports Grill, and give props where props are due. 

According to the DOT’s Air Travel Consumer Report, our country’s airline industry scored a 79.5 on-time percentage in 2009 — the highest since 2003. Given that they charge us more, give us less, it’s the least they could do. The valedictorian was Hawaiian Airlines, who had an on-time percentage of 92.

But CNN found that it’s not all roses for everybody: Delta had the highest complaint frequency in 2009 — 1.96 complaints per 100,000 enplanements (which still seems low). American Eagle was the worst for bumping ticketed passengers, denying 3.76 out of every 10,000. And Atlantic Southeast Airlines was last in luggage, mishandling 7.87 bags for every 1,000 passengers. Come on now, ASA.

(photo via Shutterstock)