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A San Francisco man who snapped a photo of his baby boy’s swollen genitals for a telemedicine consultation had his Google accounts shut down — and the tech giant reported the dad to police — over suspicions he was engaged in child pornography.

The man, a software engineer in his 40s who goes by the alias “Mark,” and his wife grew alarmed in February 2021 after their toddler’s penis showed swelling and the condition worsened.

Since there was a pandemic and hospitals were only admitting COVID-related cases, Mark’s wife consulted via telephone with a nurse at their health care provider, who promptly scheduled an emergency video conference for the next morning.

The nurse told the couple to send photos of the baby boy’s condition to the doctor so that he could review them before the consultation, according to The New York Times.

Mark’s wife used her husband’s phone, whose operating system is run by Google-owned Android, and took photos of the baby’s affected areas.

She then texted the photos to her iPhone so that she could directly upload them to the health insurance company’s portal.

The next day, the doctor studied the photos and prescribed the necessary antibiotics, which resolved the toddler’s condition, the Times reported.

Two days after the photos were taken, Google informed Mark that his account was disabled due to “harmful content” that constituted a “severe violation of Google’s policies and might be illegal.”

Google even sent Mark a “learn more” link to a page that listed several possible reasons for the account going dark, including “child sexual abuse and exploitation.”


  The man says that all of his personal and professional contacts as well as old family photos and videos were saved to Google-owned apps, which were now inaccessible. Getty Images The man says that all of his personal and professional contacts as well as old family photos and videos were saved to Google-owned apps, which were now inaccessible. Getty Images

The Post has sought comment from Google. The company gave a statement to the Times which read: “Child sexual abuse material is abhorrent and we’re committed to preventing the spread of it on our platforms.”

Mark was initially perplexed by the shutdown of the account, but it then dawned on him that Google may have mistaken the photos of his son’s swollen genitals for child pornography.

He told the Times that the thought that was running through his head was: “Oh, God, Google probably thinks that was child porn.”

The company also alerted San Francisco police, who investigated the family before clearing the dad of any wrongdoing.

Nonetheless, his Gmail and Google Calendar became inaccessible — a major hindrance considering that he came to rely on them to organize his personal and professional contacts that he had amassed over the course of more than a decade. Videos and photos that he saved to Google Cloud from his Android smartphone were also gone.

Mark was even forced to get a new phone number and switch cellular providers since he had an account with Google Fi, which was also decommissioned.

“I knew that these companies were watching and that privacy is not what we would hope it to be,” Mark told the Times.

“But I haven’t done anything wrong.”

Mark said he appealed the decision to Google, but the company informed him days later that it would not reinstate the account and that the ban stood.

Mark apparently isn’t the only one who has had their Google accounts locked as a result of what appears to be a misunderstanding.

Jon Callas of the Electronic Frontier Foundation, which is made up of civil libertarians who have warned against the growing power of large tech companies, believes there “could be tens, hundreds, thousands more of these” cases.

Due to the sensitive nature of these incidents, it is unlikely that most of those affected would come forward, according to Callas.

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