Roman Khait is a patient representative at Mount Sinai Brooklyn whose main job is to advocate for patients, communicate with their families and make sure all of their needs are met. 
And even when he wasn’t putting in 12 hours a day, five days a week, Khait was volunteering on his off-hours and during the weekend to make sure every family call was returned. 
“When you hear the voices of families of patients, they’re almost crying,” Khait, 44, recalled of his work at the height of the coronavirus pandemic’s crush on Big Apple hospitals. 
“If a person was saying ‘I want to see my loved one before something final will happen with them, before they go away but I can’t do it now, can you stay over?’ Yeah, sure. I can. And if they want to pick up the belongings and they can’t pick it up during the day, only in the evening then, I mean, I can’t tell them sorry, right? I have to stay and to help out.” 
Khait is the only patient representative for the 212-bed Coney Island hospital and at the peak of the pandemic, they stretched their capacity to 230-240 beds.

“It’s a nonstop movement from the moment I arrive to the hospital until the moment I leave. In fact, I know that it’s time for me to go home when I don’t get calls for more than 10 minutes. That’s how I know that things are quieting down,” Khait said. 

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