It wasn’t remotely easy.
Scores of Big Apple students and their put-upon parents struggled to sign in to school on Monday as the district pivoted to a glitch-filled remote learning session instead of a traditional snow day.
Thankfully for frustrated families, the tech mess won’t repeat itself Tuesday because Mayor Zohran Mamdani and education officials decided schools will return to in-person learning that day.
But the return to classrooms is unlikely to erase the annoyance that students and parents experienced as the Google Chrome web browser blocked them from accessing the public schools’ Zoom classroom replacement, all while displaying a blizzard of error messages.
Others couldn’t log on because their schools had sent the students home with Chromebooks to use in virtual learning scenarios.
A number of Big Apple students struggled to sign in to school on Monday as the district pivoted to a glitch-filled remote learning session instead of a snow day. Matthew McDermott“We were scrambling to make it work,” one parent complained.
“These issues should have been worked out by now. Luckily, we were fortunate to have a personal device we used to log in since the school-provided Chromebook wasn’t connecting.”
The blizzard of tech woes came as Mamdani faced criticism for opting to forgo a traditional snow day, especially when the city received the most snow since 2021.
Roughly 400,000 students logged into the remote learning day on Monday morning, Mamdani said.
The tally left about one-fifth of the students absent, with the administration saying about a half million kids were scheduled to attend the remote learning day.
Roughly 400,000 students logged into the remote learning day on Monday morning, according to Mayor Zorhran Mamdani — leaving about a one-fifth of the students absent. James MesserschmidtThe tech woes echoed the remote learning experiences of New York City families during the pandemic, when even smooth logins didn’t guarantee kids would actually pay attention to teaching from a screen.
Another parent, who had bemoaned trying to get young kids to sit for a hours-long Zoom session, said it was “pretty much what I expected.”
“Hiccups, but overall I wouldn’t call it a failure,” they said. “The fourth grader [was] read a list of 15 rules that I myself don’t hold myself to in Zoom meetings. No eating? No turning camera off? Insanity.”
Schools Chancellor Kamar Samuels praised the digital pivot as a success, failing to mention the kids having issues getting into their virtual classrooms.
“Students were able to log into their virtual class classroom quickly and get right into their school day,” Samuels said.
“It was a smooth start to the day,” the school’s leader said from the Blue Room in City Hall.
The issues bedeviled kids on a Monday where high school students and many older kids already had a planned day off for a teachers’ professional learning day.
Before being elected mayor, Mamdani signaled he personally supported kids getting the chance for snow day fun. When asked by the news site Hell Gate in October if he’d call off school, he was emphatic.
“It’s got to be a snow day,” he said, before launching into a story about sledding in Riverside Park and getting a concussion in the process.
“Worked out for me,” he said, smiling fondly.
Over the weekend, a now-mayor Mamdani changed his tune as Winter Storm Fern approached and announced there’d be no snow day for kids.
City Hall officials behind the scenes blamed Mamdani’s predecessor Eric Adams for tying their hands.
Adams’ chancellors moved to end days off for weather-related issues and packed the calendar with new holidays, including Lunar New Year and Diwali, that gave future mayors less leeway for snow days.
Students must have class for a state-mandated minimum of 180 days per school year, with the extra holidays gobbling up potential snowy fun.
On top of that, an agreement with the United Federation of Teachers requires that all days off be remote.
The 200,000-member union’s president Michael Mulgrew made clear that Mamdani is his teachers’ pet.
“Mayor Mamdani gets an A for his first snow day. He led by example,” Mulgrew said, before laying into Google.
“The one glitch seemed to be Google. They had the same notice as our students, parents, and teachers, so they need to do better.”
School officials said they worked with the tech giant to resolve issues with Google Classroom, and tried to downplay the chaos as they claimed many of the problems were resolved simply by refreshing the page.
“Preparation matters and we are proud to share that we experienced only minor hiccups with remote logins this morning,” a Department of Education spokesperson said in a statement.
“Our Helpdesk has reported that the number of support requests is in line with a normal school day, and our students are logged in and engaging in virtual schoolwork.”
Mamdani, who vaguely hinted last week that “constraints” from the state could be changed, had logged into virtual classes Monday to tell kids he understood they might be upset at losing a snow day.
He told those kids they could pelt him in the face with a snowball.
“They were very excited about that and asked for a time and place,” he said. “I said, ‘You can find me anywhere in New York City.’”






