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New York will be getting a new “Quality of Life” division to clamp down on aggressive panhandlers, open air drug use and homelessness plaguing the Big Apple’s streets and subways, NYPD Commissioner Jessica Tisch said Wednesday.

The division — which is set to be finalized and implemented in the coming months — aims, in part, to track the complaints everyday New Yorkers make about the city’s decay in the same way cops respond to crime, Tisch said.

“Crime and violence are major parts of the public safety equation, but when residents, businesses and tourists are plagued by issues like out of control scooters and e-bikes, aggressive panhandling, unruly street vending, public urination, open air drug-use and more, it makes them feel unsafe — and it gives the impression of chaos and disorder,” she said at an Association for a Better New York event.


  NYPD Commissioner Jessica Tisch revealed Wednesday the city was creating a new “Quality of Life” commission. Robert Miller NYPD Commissioner Jessica Tisch revealed Wednesday the city was creating a new “Quality of Life” commission. Robert Miller

“Quality of life enforcement is based on community complaints,” the commish added. “It’s about listening to the people in our neighborhoods who are calling 311 and pleading for someone to come and help them.”

Complaints about panhandling have surged a staggering 2,700% between 2018 to 2024, Tisch said, noting that overall 311 calls had nearly doubled in the past six years alone.

Illegal parking complaints have gone up 202%, noise complaints are up 119%, and calls about homeless encampments have increased 557% in that time frame.

“New Yorkers are clearly demanding that something be done,” the NYPD boss said.

Tisch insisted, though, that the creation of the division wasn’t about a zero-tolerance approach — otherwise known as “broken windows” policing.


  The “Quality of Life” commission aims to clamp down on aggressive panhandlers, open air drug use and homelessness plaguing the Big Apple’s streets and subways. James Keivom The “Quality of Life” commission aims to clamp down on aggressive panhandlers, open air drug use and homelessness plaguing the Big Apple’s streets and subways. James Keivom

“Make no mistake, this is not about zero tolerance policing, which can be dangerous,” she said. “While correcting these conditions, officers will always have discretion – and discretion starts with engagement.”

Former NYPD Commissioner Bill Bratton — who Tisch described as her “mentor” — was a known advocate of broken windows policing – a strategy relied on in 90s that focused on quality-of-life violations and low-level crimes, like fare-beating.  


  According to Tisch, 311 complaints have doubled over the past six years. Ana Gioia/NY POST DESIGN According to Tisch, 311 complaints have doubled over the past six years. Ana Gioia/NY POST DESIGN

Under the new plan, Tisch said the NYPD’s special quality of life division would be headed by a “chief of city wide quality of life.”

The move will see precinct officers dedicated to newly formed Q, or quality of life, teams — rather than various units scattered throughout the department.

“These teams will have strong, centralized leadership and be specially trained to handle and resolve these issues,” Tisch vowed.


  The commission — which is set to be implemented in the coming months — will also crack down ebike complaints. J.C. Rice The commission — which is set to be implemented in the coming months — will also crack down ebike complaints. J.C. Rice

“We’re also developing Q step, which will track quality of life complaints the same way that CompStat tracks crime complaints,” she added.

“Our Q step meetings will keep us accountable, more accurately measure our effectiveness and re-center our approach to public safety.”

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