All Michael Mazzariello wants from the MTA is a partial refund for his son’s $445 monthly student MetroNorth/MetroCard pass.
No more, no less. And no hassles. So far, all he’s gotten is plenty of guff.
Mauro, 16, stopped using the pass when his Manhattan school was shut because of the coronavirus outbreak.
Mazzariello has gotten no money back and he is dumbfounded by what he called the MTA’s stonewalling, and galled by MetroNorth’s insistence that he prove the reason for the refund.
“What the f— is that about?” Mazzariello asked. “We’re not talking about regular passengers -– that would be bad enough. We’re talking about kids.”
Until March 12, Mauro commuted four hours every weekday — 80 miles one way — between Regis High School on the Upper East Side and his family’s home in the Orange County town of Newburgh.
On that Thursday, the top-rated, tuition-free Regis suspended classes until at least March 30 because of the threat of COVID-19.
Since Monday, Mauro has been studying remotely from home — no more riding MetroNorth from the Beacon Station to the Harlem-125th Street stop and then catching a 4 train to 86th Street, a couple of blocks from Regis at 84th and Park Avenue.
But now Mazzariello is on his own long and winding journey, in search of a partial refund.
The lawyer started his Monday by dialing for his dollars.
First, Mazzariello called the Mail&Ride program’s student services number. No luck. Don’t expect a refund, the agent told him, because the date was past the 10th. Next, he called the customer service line. He got the same answer.
On the same day, the determined Mazzariello put pen to paper, explaining he simply wanted what was owed him. He recounted how he had never had a problem getting a partial refund for his son’s ticket for the month of June, when school let out. He put in a call to an employee, now retired, who asked parents to mail back their passes. In no time, the June refund arrived.
Roughly 2,200 students buy monthly MetroNorth Mail & Ride tickets, at a 33% discount for the rail service, according to the MTA. The cost varies by destination.
MTA doesn’t prorate a refund for a MetroNorth monthly pass, but instead calculates the amount using a complex formula that totals the value of service left on the ticket, forfeits the rail discount and deducts $10 for processing. The same policy applies to Long Island Rail Road.
“The reality is, the MTA [is] facing fiscal calamity as a result of this pandemic and has urgently requested $4 billion in federal assistance,” spokeswoman Meredith Daniels wrote in an email. “We are running regular service moving the heroes on the frontlines of this crisis: doctors, nurses, childcare workers, police officers and other first responders. At this time, our refund policies remain unchanged.”
NJ Transit is giving refunds for both weekly and monthly passes, said spokeswoman Nancy Snyder.
The policy,laid on the agency’s COVID-19 page, is the same one that NJ Transit has had: The refund for an unused pass returned before the start is the purchase price, and the refund for a pass returned after the start date is prorated.
Monthly passes make up about half of NJ Transit’s farebox revenue, which was estimated at $990.4 million for fiscal 2020, according to a budget document included in the March 11 board meeting packet.
J.C. RiceRefund requests are running about six times higher than normal, but Snyder claimed she didn’t know the average number or the March figure.
PATH, operated by the Port Authority, didn’t respond to requests for comment.
State Sen. James Skoufis isn’t happy about the MTA’s refund runaround. He knows the agency has fallen on hard times, too, but insists that doesn’t mean riders shouldn’t be shown compassion.
“It’s unspeakable and outrageous for the MTA to literally cheat people out of their hard-earned money during these difficult times,” said Skoufis, who is a member of the Corporations, Authorities and Commissions Committee, which has jurisdiction over the transit agency.
Skoufis told The Post he spoke with the panel’s chairman, state Sen. Leroy Comrie (D-Queens), who was “quite upset to hear” about the snafu. He believes Comrie will bring the matter to the highest levels of the MTA.
For Mazzariello, the fight is a lesson for Mauro: “If you’re not getting what you paid for, you should get that money back.”
And the fight isn’t just for his son or himself: “It’s for every student out there and every parent out there. It’s for equity.”



