An African-American woman from Washington state said a utility company emailed her a racial slur as her temporary password to access her account, according to reports.

Erica Conway of Renton said she went online Monday to pay her Puget Sound Energy bill, but forgot her password, so she clicked a button to receive a temporary one, according to KING-TV.

The shocked customer, a volunteer for the Seattle chapter of the NAACP, said she received “N—a” in response.

“It was like an emotional roller coaster. Shock, disbelief, disgusted, angry. It was just, ‘Yeah, even now I’m just kind of like I cannot believe this. I just can’t believe it,’” she told KIRO-TV.

Conway, who showed the station previous temporary passwords that were composed of random letters and numbers, said she believes the slur wasn’t an accident.

“I was truly in disbelief. Because this is not normal, and this is not what a temporary password is supposed to say,” she said.

Conway said a PSE customer service agent didn’t take the slur seriously.

“I had said, ‘Do you guys screen out certain words?’ and Lydia was, like, ‘Yes we do.’ And I said, ‘Well, you guys didn’t screen out this word.’ And she said, ‘Why would we?’” Conway said.

“I said, ‘What do you mean why would we? This is an offensive word.’ And she stated to me, ‘No one uses that word anymore.’ And I was, like, ‘Where are you living? What planet are you living on?’”

Utility rep Janet Kim told KIRO: “This was offensive, there was no question about that. We apologize to this customer, the community, for what has happened, and we are trying to do what we can to make it right.”

But PSE insisted the offensive password was a computer-generated error.

“These passwords are generated automatically so they go straight from the system straight to the customers. So, it’s not able to be accessed by an employee,” she said.

Conway and the Seattle NAACP want a sit-down with PSE to discuss the shocking incident and find out what the company will do to prevent it from happening again.

The utility said it has taken measures to make sure temporary passwords are a scrambled mix of letters and numbers — and next month, it will launch a new system that gets rid of temporary passwords.

“This is 2018; we’re still dealing with issues like this,” Conway said. “It’s pretty sad. As a society, it’s pretty sad.”